How Banks Decide Currency Exchange Rates for Customers
Sarah Chen
Author

The fluctuations in currency exchange rates impact all parts of the world by affecting how people travel and shop internationally, as well as when conducting business internationally. The rate provided by a bank can vary from what is quoted by financial news and search engines like Google. This raises a critical question: how do banks come up with the rates that they provide their customers?
Banks do not set the rate randomly. Banks use international currency trading along with a number of other factors, such as global market rates and policies of the central banks. The bank calculates the cost of exchange through many different layers and stages of pricing before reaching their final price to its customers.
By understanding how banks set each currency exchange rate, you will do a much better job of making your financial decision-making more effective. It is also important for you to know how banks calculate their rates when you are exchanging your cash, sending money to other countries and making purchases with foreign money so you have the opportunity to save money and not be confused when using the bank's exchange rate services.
What are Currency Exchange Rates and Their Variability in Rate of Change
An exchange rate indicates how much of one currency will be exchanged for another currency, such as the number of rupees which would be needed to buy one U.S. dollar. The value of currency is continually changing due to supply and demand associated with the currency in question.
If there is an increase in demand, the value of the currency increases. Conversely, an increase in the supply of the currency will result in a decrease in the value of the currency. Trade, inflation and political stability, among others, influence currency demand and thus result in currencies moving in value throughout the course of a single day.
Influencing Factors of Currency Rate Movement
The economic conditions of each country are a primary contributing factor to what the currency exchange rates will be. In general, most currencies from countries with more consistent growth and stable economies typically have higher value relative to one another. A currency can be rapidly depreciated by economic uncertainty.
Central banks considerably influence exchange rates through their monetary policy, which consists of interest rate determination, determination of foreign exchange reserves, and foreign exchange market activity. The major role played by Central Banks in establishing the value of currencies.
Role of Central Banks and Global Institutions
The Reserve Bank of India uses interest rates, monetary policy, and foreign exchange reserves to affect currency value and exchange rates. Internationally, organisations such as IMF and World Bank monitor and evaluate each country's economic stability and assist nations in achieving economic stability.
They do not determine daily exchange rates, but they do influence the level of global investment confidence and, therefore, currency values. In foreign exchange markets, Central Banks may buy and sell their own currency.
- Their activity is intended to stabilise their currency or reduce inflation.
- If a currency were losing value quickly than their respective Central Bank would step in to support it.
- Central Banks also modify interest rates, and these changes can indirectly lead to increased foreign investment or the decline of foreign investment in the country.
Therefore, Bank Exchange Rates indirectly reflect the actions of the Central Bank. When banks change their policies, they are typically the first financial institutions to adjust their pricing due to changes in the market.
- Changes in fiscal policy can cause major fluctuations in exchange rates almost immediately.
- Actions that are taken to control inflation can affect the value of currencies.
- The amount of foreign reserves held by a country can affect the stability of the currency.
- Global confidence in an economy can have a ripple effect on that currency’s demand.
Due to the above reasons, the exchange rates that a commercial bank offers to customers can change quite frequently from one day to the next.
How Do Commercial Banks Determine What Rates Customers Will Pay?
Banks do not simply take the market exchange rate and pass it along to their customers. Banks take the base exchange rate from the interbank market and then add an additional margin. This margin is how banks make money off of their customers when providing currency exchanges.
When determining what margin they will be adding to the market exchange rate, banks must also consider their operational costs associated with providing this service. These operational costs can include infrastructure costs, risk management costs, and transaction processing costs.
What is the Difference Between the Interbank Rate and the Customer Rate?
The interbank rate is the market exchange rate that banks use when trading currencies with other banks. Since this is usually the most accurate exchange rate available, banks will rarely use this rate when providing customers with a currency exchange rate.
In order to arrive at a customer exchange rate, banks will place a markup on the interbank rate, which determines the difference between their interbank rate and their customer rate. The difference between these two rates is known as the spread.
Factors Considered by Banks When Establishing Rates
- Market volatility and overall risk.
- Size and type of transaction.
- Demand and availability of currency.
- Operational costs and service costs.
Given that there are several different factors involved with the pricing of bank currency exchange rates, you will often find that two different banks are offering you different rates for the same currency on the same day.
The Interbank Market and Wholesale Rates
The interbank market is where banks trade currencies with one another. It is a global market that is open 24 hours a day, providing the basis for the retail rates that banks will utilize when providing currency exchange services to their customers.
The major banks involved in the interbank market include JPMorgan Chase and HSBC, among others, who conduct billions of dollars of currency trades on a daily basis.
How The Interbank Market Functions
Trades between banks occur at wholesale rates, which represent the most accurate, real-time representation of a currency’s value in the marketplace. The wholesale or interbank rate for a currency is constantly changing based on supply and demand and other global economic events.
When banks trade currencies with each other, it is primarily done in order to manage liquidity and to provide adequate supply to their customers. Because banks typically transact with each other in extraordinarily large amounts, they are generally able to achieve the lowest possible price for a currency.
Why Retail Customers Do Not Receive Wholesale Rates
The primary reason that retail customers generally do not have access to wholesale rates is that the retail customer will trade at a much lower volume than banks. Additionally, there are several types of risks associated with retail transactions.
- Cost associated with providing profit margin on the retail price.
- Creating a risk buffer due to market fluctuations.
- Cost associated with infrastructure and level of service provided.
For these reasons, the rates provided on the internet will frequently be lower than the rates provided by the banks you are dealing with in person.
Costs, Fees, and Fees You Don’t Know About
When you go to your bank and get currency exchange services, there are certain charges that may not be easily identified. These hidden costs are not separate, so they’re built into your exchange rate.
The difference in the buy rate versus sell rate is known as the spread, and banks will increase this spread to make a profit and cover the risk of currency fluctuations.
What is included in the currency exchange fee?
There are direct fees, but there are banks that provide everything within the actual exchange rate. The end result is you will be charged a fee for exchanging currency.
- Service fees.
- Currency conversion margin fees.
- Processing fees.
How to Identify Hidden Costs
- Compare rates at multiple banks prior to making an exchange.
- Ask if there are additional service fees.
- Look at your buy and sell rates for more accurate results.
- Review your final credited amount rather than only your rate.
By knowing what the hidden costs of exchanging currency are, you are better prepared to avoid paying more than you should be.
Digital Channels and Instant Rate Changes
Today there are many new digital channels that allow customers to access more competitive and more transparent currency exchange rates than ever before. For example, companies such as Wise and PayPal utilize real-time market data.
How Technology is Changing Currency Exchanges
Digital channels utilize advanced models and algorithms that continually monitor the live interbank rate and adjust exchange rates immediately based upon current market conditions. Digital systems allow for the elimination of physical branches and manual processing.
Benefits of Using Digital Currency Exchange Services
- More transparent pricing with fewer hidden fees.
- Faster transactions with instant transfers.
- Rates more closely resembling interbank rates.
- Greater ease of comparing rates using a mobile phone application.
As technology continues to advance, digital currency exchange platforms are emerging into viable competitors for traditional bank.
Factors that Influence Daily Currency Exchange Rates
There are many different global and local factors which influence daily currency exchange rates. Financial markets react very quickly to new information, which results in very high levels of volatility in currency values.
An individual piece of information can result in a sizeable volume of changes to currency exchange rates in a matter of minutes; this is why banks must continually update their prices throughout the day.
Major Influences to Economic and Political Factors
There are many economic indicators that play a role in determining the value of a currency, including gross domestic product, unemployment statistics, and inflation reports. Typically, when the economy performs well, investors will seek to own that currency.
Political stability is very important to foreign investment, with policy shifts or geopolitical issues resulting in decreased trust and demand for a currency.
Factors Affecting the Global Economy
- World crude oil prices and other commodities.
- The amount of money that is invested in this country from other countries.
- Trade agreements and tariffs imposed by governments on imported goods.
- The opinions of investors and speculation about the economy.
In addition to these variables, banks must frequently update their foreign exchange rates due to continuous fluctuations.
Tips for Getting Better Exchange Rates
Good exchange rates are not a matter of luck. With some foresight and good judgment, you can save very large amounts of money.
Smart Strategies to Save on Exchange Transactions
The timing of your transaction is also important because exchange rates fluctuate throughout the day. By following trends, you may avoid less than favorable rates.
- Compare between banks, electronic or digital platforms and foreign exchange companies.
- Avoid exchanging money at airports or tourist areas.
- Verify exchange rates before confirming your transaction.
- Use foreign exchange cards for international travel where possible.
Even small changes in the foreign exchange rates may offer very significant savings particularly for larger transactions.
Conclusion
Banks establish foreign exchange rates as part of a well-organized process that utilizes global market data, central bank monetary policy, and internal pricing structures. The Reserve Bank of India controls the foreign exchange market as a whole while commercial banks set their rates depending on their own requirements.
All the exchanges that occur from the interbank exchange market through to digital platforms affect how the final foreign exchange rate is established. The better you understand this process, the better able you will be to make wise choices.
As more and more people conduct international transactions, knowledge about how foreign exchange rates operate will continue to be an asset that not only saves you money, but will also give you greater control over your financial decisions.

